1. Order Processing Time

●     Orders will be processed and dispatched within 2-3 working days from the time the order is placed.

●     Working days are Monday to Friday, excluding weekends and public holidays.

●     Orders placed on weekends or public holidays will be processed on the next available working day.

2. Shipping Methods & Delivery Time

●     We offer various shipping methods based on your location and preference.

●     Delivery times may vary depending on the shipping method selected during checkout.

●     Standard delivery usually takes between 5-7 business days, while expedited options are available for faster delivery.

●     Delivery times are estimates and may vary due to factors like carrier delays or weather conditions.

3. Shipping Fees

●     Standard shipping is available at a flat rate of Rs 100.

●     Free standard shipping on orders above Rs 1000.

●     Shipping costs will be displayed at checkout before you complete your purchase.

4. Missing or Damaged Items

●     If there is any problem with your delivery, e.g., missing or damaged items, please contact our customer service team immediately for help.

●     We strive to resolve any problems as soon as possible to ensure your satisfaction.

●     Customers might be asked for photos of the damaged product to make the resolution process easier.

5. Address Accuracy

●     Please ensure that your shipping address is accurate and complete.

●     We are not responsible for delays or undelivered packages due to incorrect address information provided during checkout.

●     Any address changes after an order has been placed may result in delays.

6. Order Confirmation & Updates

●     After placing an order, you will receive an order confirmation email with the details of your purchase.

●     Once your order has been dispatched, you will receive a dispatch confirmation email with tracking information (if available).

7. Order Modifications & Cancellations

●     Order modifications and cancellations are only possible before the order has been dispatched.

●     Once the order is dispatched, it cannot be modified or canceled.

●     To make any changes or cancellations, please contact our customer support team as soon as possible after placing your order.

8. Shipping to P.O. Boxes

●     We do not ship to P.O. Boxes. Please provide a valid street address during checkout to avoid shipping delays.